Island Wayfinder — Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, city, gender, and age group when you create an account.
• Booking Information: Details of experiences you book, payment information (processed by Stripe — we do not store card numbers), and booking history.
• Usage Data: Pages visited, search queries, device type, browser, IP address, and interaction patterns.
• Merchant Information: Business name, address, phone, email, website, social media handles, business description, and operating hours.

2. How We Use Your Information

• To provide and improve our platform and services
• To process bookings and payments
• To send booking confirmations and updates
• To send marketing communications (with your consent; you may unsubscribe at any time)
• To personalize your experience and provide relevant recommendations
• To communicate with Merchants about their listings and payouts
• To detect and prevent fraud

3. How We Share Your Information

• With Merchants: We share your name and booking details with the Merchant providing your booked experience so they can fulfill the service.
• With Stripe: Payment information is processed by Stripe Inc. under their own privacy policy.
• With Service Providers: We may share data with trusted service providers (e.g., email delivery, analytics) who process data on our behalf.
• As Required by Law: We may disclose information if required by Canadian law or legal process.

We do NOT sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

5. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal information

To exercise these rights, email hello@islandwayfinder.com.

6. Cookies

We use cookies and similar technologies to improve your experience, remember your preferences, and analyze platform usage. You may disable cookies in your browser settings, but some features may not work properly.

7. Security

We use industry-standard security measures including SSL encryption, secure payment processing (PCI-compliant via Stripe), and access controls to protect your information.

8. Children

Island Wayfinder is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page.

10. Contact

For privacy questions or requests, contact us at:

• Email: hello@islandwayfinder.com
• Phone: (250) 591-3647 (Mon–Fri, 9 AM – 5 PM)
• Address: 206-2520 Bowen Road, Nanaimo, BC